Cancellation or modification by the guest
- In accordance with article L. 221-28 of the French Consumer Code, the guest does not benefit from the right of withdrawal provided for in article L. 221-18.
- The conditions of sale of the chosen rate specify the cancellation and/or modification terms of the booking.
- Prepaid bookings cannot be modified or cancelled and prepaid amounts are non-refundable.
- When the rate conditions allow it, cancellations can be made directly on the website and modifications by contacting the hotel.
- In case of an early departure, the full agreed price will be charged. For prepaid bookings, no refund will be granted.
- Unless expressly stated otherwise, the guest must vacate the room before 12:00 on the day of departure. Otherwise, an additional night will be charged.
- Bookings are personal and cannot be transferred to a third party, free of charge or otherwise.
Complaints
For any complaint relating to a hotel booking, our team is at your disposal:
Hotel PiaPia
14 bis rue des Maraîchers
75020 Paris — FRANCE
Tel: +33 1 42 72 51 96
contact@piapiahotel.com